Case Study 3
Revamping the Policies and Procedures for an Emergency Service.
With increasing demands for ensuring accurate and accessible policies & procedures (P&P), the 1200 employees within the organization required comprehensive, accessible, and up-to-date P&P. P&P had evolved over the years, and copies were difficult to control. P&P were revised sporadically with very little structure and accountability.
Kogawa’s approach ensured that the infrastructure was in place to continuously provide quality P&P. This meant defining what a policy and what a procedure were, and creating standard templates for gathering and presenting the information. We worked with Executives & the P&P Coordinator to identify what policies were required, and then what procedures were required to support them. Standard templates were designed, and a P&P software was selected and implemented.
Improved business processes and a supportable solution were designed to effectively manage the P&P. The P&P continue to be managed effectively by the P&P Coordinator and effectively used throughout the organization. The revamped policies & procedures are controlled and monitored.. All staff have access to the latest P&P, and P&P Owners are accountable for ensuring they are maintained & followed. The P&P were recognized as a contributor for helping to meet accreditation requirements. Understanding and complying with the P&P are part of new front line staff training.